What is your billing policy?
The Quotable Tees online store charges the item price plus shipping as calculated and shown in your cart. No other charges are nor will be applied. We process payments through PayPal using their SSL secured offsite transaction processing engine. We do NOT store customer credit card information. Your transaction with The Quotable Tees is safe! We accept PayPal payments directly or you can use AMEX, Visa, Discover, or MasterCard. When you are ready to check out, you will be taken to the PayPal site where you DO NOT need to register an account if you don't have one; you can use your credit card without a PayPal account by choosing the "Don't have a PayPal account" option.
Where do your shirts ship from?
Depending on your order we will ship from one of our facilities in New York, USA or Toronto, Canada.
Do you provide tracking numbers?
Yes, we provide tracking numbers for all orders that ship to the United States! Tracking numbers are provided 24-48 hours after your item has shipped and is available for online tracking. Please check your confirmation email to find your status tracker.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Guildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times vary for each country. We ship via USPS and people in the U.S. should expect to receive their shirt within 3-5 business days after ordering "Rush" service and 5-8 business days ordering "Standard" service.
What is your return policy?
Buyers are responsible for returning any shirts they are defective in original packaging and in new condition. You will be refunded 100% for the t shirt (excluding shipping costs). We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back shirts that do not fit or you simply want to return with a $7 restocking fee. Contact firstname.lastname@example.org if you would like to return your order.